Our commitment to our customers does not end with the sale of a machine – On the contrary.
Here is where the real business relationship truly begins.
Thanks to the exceptionally long service life of our machines, we enter a partnership that often lasts for decades. We support you wherever you need assistance – quickly, flexibly, reliably, with expert advice, and always cost-consciously. This ensures that your machine remains fully functional and ready for operation at all times.
For all machines in our product portfolio, we offer original spare parts in full manufacturer quality. This includes both all machines produced by Kremers and the machines of the manufacturers we represent. With these high-quality spare parts, you ensure the reliable and long-term operation of your equipment.
More than 80% of all spare parts are delivered within less than 48 hours. You can place your order easily using the familiar channels – by phone or e-mail.
If you need advice or are unsure which part is the right one for your machine, our friendly and experienced service consultants are happy to assist. They will identify exactly the spare part you need. With us, you benefit from flexibility, helpfulness, short decision-making processes, and complete reliability.
Remember to regularly check the condition of your machine – because the readiness of your packaging line is closely linked to the level of service we provide. Consider our customer service as part of your team – we are always there for you, quickly and without complication.